Questions, answered
Everything you might be wondering
Starting therapy can bring up a lot of questions. Here’s what to expect when you work with Jenni Swenson — from your first session to how insurance and scheduling work.
Getting started
Not sure where to begin? Start here.
How do I get started?
Reach out through the SimplePractice client portal at jenni-swenson.clientsecure.me or use the scheduling and contact options below to request an appointment. Jenni will follow up to schedule your first session.
What should I expect in the first session?
The first session is a chance to get to know each other. Jenni will ask about what brought you in, what you’re hoping to work on, and what’s been going on in your life. There’s no pressure to share everything at once — you set the pace. It’s also a great time to ask any questions you have about the process. After the initial session, you’ll receive a treatment plan to review.
How long are sessions?
Sessions are 50–60 minutes, depending on your needs. For private pay clients, if a longer session (beyond 60 minutes) is needed, that can be discussed with Jenni directly. For insurance clients, sessions are up to 60 minutes maximum, as that is what insurance will cover.
How are sessions conducted?
Sessions are conducted through HIPAA-secured Zoom video. Please make sure your Zoom app is updated before your first session to avoid any delays.
No in-person sessions — Swenson’s Mental Health is 100% virtual/telehealth. Virtual therapy makes care more accessible and flexible — you can attend sessions from the comfort of your own home or wherever you feel most at ease.
If you need help right now
If you are experiencing a mental health emergency, please reach out to the 988 Suicide & Crisis Lifeline immediately.
Call: Dial 988 from any phone · Text: Text 988 from any mobile phone
Chat: Visit 988Lifeline.org to chat through a browser
Or go to your nearest emergency room immediately.
Scheduling & payment
The practical details, up front
What are your rates?
Sessions are $170 per session, with individual sessions lasting 50–60 minutes. The fee is automatically billed to your card on file through SimplePractice, so there’s nothing you need to do at the time of service.
What is your cancellation policy?
A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. Cancellations made with less than 24 hours’ notice will be charged a $40 fee. In some cases, this fee may be waived if the appointment is rescheduled to another day within the same week and an appropriate appointment time is available. Because same-week appointment times cannot be guaranteed, fee waivers are considered on a case-by-case basis. No-shows to a scheduled appointment will also be charged a $40 fee.
Do you accept insurance?
Yes. Jenni bills Aetna, United Health Care, and Medicare directly. For clients not using insurance, private pay is also available. She can help you understand out-of-network benefits if your plan is not one she bills directly. If you have insurance questions or want to inquire about coverage, feel free to reach out — other insurances may be accepted beyond those listed.
Is therapy confidential?
Yes. What you share in sessions is confidential. There are a few legal exceptions (such as safety concerns), which Jenni will explain in your first session.
What therapeutic approaches or treatment methods do you use?
Jenni uses an individualized, collaborative approach to therapy. Drawing from her counseling experience and board-certified art therapy background, she tailors treatment methods to each client’s goals, needs, and pace.
Contact & service area
Get in touch
Phone: (505) 927-6011
Email: swensonsmentalhealth@gmail.com
Service Area: Jenni serves clients residing anywhere in Arizona and Idaho.
Ready when you are
Taking the first step is often the hardest part. Whenever you feel ready, reaching out is simple — and Jenni will meet you where you are.